ARTERNAL Updates

• Fixed a bug where emails were showing 100% open and clickthrough rates due to bots and security software. Metrics are now more accurate.
• Emails will now display in the UI even if the email is not found in the API, preventing SmartMail thread errors and improving offer generation.

🔥 Hotfix – Thursday, March 20, 2025

• Fixed an issue where the compose section showed "undefined" when replying to a SmartMail.

🔥 Hotfix – Wednesday, March 19, 2025

• Resolved a bug where attachments were not displaying in SmartMail tracking.

✨ Improvements

• Custom Fields in Contact Exports

Custom fields are now included in Contact Exports, aligning them with Inventory Exports for better data consistency.

🔥 Hotfix – Thursday, March 13, 2025

• Resolved an issue where OVR links were expiring shortly after being created.

🔥 Hotfix – Wednesday, March 12, 2025

• Resolved a bug where Alternate Views were being mistakenly created under the Offers tab.
• Corrected an alignment issue for Terms & Conditions on the Streamlined Copy Invoice.

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🔥 Hotfix – Tuesday, March 4, 2025

• Fixed an issue where CSS code was incorrectly displayed in the notes preview on the Inventory tab.

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• Resolved an issue where pasted artist names were not being recognized in Paste Captions.

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🔥 Hotfix – Monday, March 3, 2025, 4 PM ET

• Fixed an issue where searches in Inbox/Sent were not returning emails.

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✨ Improvements

• Improved SmartMail editor stability—resolved freezing issues when replying to emails.

​Learn more.

🔥 Hotfix – Friday, February 28, 2025

• AgGrid custom column layouts now save properly.

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• Price labels now appear on PDFs within the Artwork Caption, in addition to email captions.

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🔥 Hotfix – Wednesday, February 26, 2025

• Users can now change their email signature position in SmartMail.

🔥 Hotfix – Wednesday, February 19, 2025

• Fixed an issue where Auto-Payable was not populating for sold works.

🔥 Hotfix – Tuesday, February 19, 2025

• Fixed a bug where old contact associations were still appearing in Inventory AgGrid Contacts.

🔥 Hotfix – Wednesday, February 19, 2025

• Fixed a jumbled PDF title issue in the Offers tab.

📆 Release Notes – Monday, January 20, 2025

✨ Improvements

• Resolved glitching issues when opening inventory works in new tabs (e.g., from reporting or the new context menu).

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• Added right-click functionality to inventory, allowing for quicker actions and enhanced usability.

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• Offer associations are now added to both Contacts and Inventory as a default setting for improved tracking.

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🔥 Hotfix – Wednesday, January 15, 2025

• Fixed an issue where excluding artwork items from invoices did not adjust the total amount.

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🔥 Hotfix – Thursday, January 16, 2025

• Adjusted the Certificate of Authenticity (COA) header size to improve visibility and consistency.

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🔥 Hotfix – Friday, January 17, 2025

• Disabled inventory AgGrid column virtualization to resolve accessibility issues and ensure column order and contact associations are saved properly.

📆 Release Notes – Monday, January 13, 2025

✨ Improvements

🔍 Quick Tip: Right-Click for Contact Options!

Now you can right-click on a contact's full name to access a context menu with useful actions. It’s a simple way to save time and streamline your workflow. Give it a try today!

• The "Created At" column is now visible by default on Transactions by User and Transactions by Amount reports (previously hidden).

🐛 Bug Fixes

• Resolved an issue where tags in the inventory activity timeline did not display dates for 2025.

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• Implemented email validation during the Microsoft OAuth linking process to ensure SmartMail is sent from the correct email address.

• Activity is now properly logged when associating a contact during inventory status changes (e.g., hold/sold). These activities will appear in the Activity Tab and Dashboard.

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Happy Holidays 🎄

✨ New Feature

We've released our new feature Offers 🎉

The Offers tab in ARTERNAL will allow you to view and manage all works offered through SmartMail or manually created in one place. You'll now be able to:

• View all works offered to a contact
• Add notes
• Edit the offer date
• Update offer amounts for specific contacts

You can read more here

🧾 Improvements to Invoices

• Added a "Show Due Date" toggle to invoice templates and previews. This feature lets users control the visibility of the due date line on invoices. The due date appears under the date in the Base invoice template.

💳 Currency Update

• The Egyptian Pound (EGP) has been added to the list of supported currencies.

🐛 Bug Fixes

We resolved the following issues:

• SmartMail text no longer overflows off the screen.
• Invoice PDF generation no longer times out due to certain header images.

🐛 Bug Fixes

We fixed an issue where:

• Artworks could not be attached to smartmail
• Alternate Views did not get attached to smartmail when creating an offer from the selection cart.
• It wasn’t possible to search for editioned works via the search bar.

🐛 Bug Fixes

We've resolved the following issues:

• Assignment filters are now correctly applied when adding a live contact list to a SmartMail.
• Where the credit card fee shows on the invoice summary when the client is not paying via credit card
• The Activity by Users report now exclusively shows information for SmartMails with a status of “Sent.”
• OVR header/logo size is optimized for mobile, ensuring it appears appropriately on smaller screens.
• The consignor field now accurately retrieves the intended contact.
• Fixed a dead-click issue when tapping on contacts in SmartMail.
• Long SmartMail subject lines now display without overlapping.
• The Intercom chat icon no longer obstructs the “Clear” button in the selection cart.

🐛 Bug Fixes

We fixed an issue where:

• There were filtering issues on the Dashboard
• Entering a description for an inventory list didn’t wrap the text.

🧾 Improvements to Invoice

Exciting news! You can now enter a custom tax amount directly into your invoices! 🎉

We’ve implemented a new feature that allows you to specify a manual tax amount, giving you more flexibility and control over your invoicing process. Say goodbye to relying solely on our provided tax rates!

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🖼️ Improvements to Inventory

We’ve been busy enhancing your experience with our inventory list view! Now, when you view a list or an artist profile, look for the “More Actions” option (the three horizontal dots) next to the list title or artist name.

For the List View:

Tapping on More Actions gives you quick access to:

• Edit the List Title – Make changes easily!
• Export the List to a CSV File – Handy for offline use!
• Delete the List – Clean up your inventory effortlessly!

For the Artist’s Profile:

With More Actions, you can:

• Edit the Artist’s Biography – Update their story!
• Add the Artist to Your Saved Artist List – Keep your favorites close!
• Share the Artist via Link (NEW ✨) – Spread the word with just a click!
• Delete the Artist – Manage your profiles seamlessly!

📊 Improvements to Reports

You asked, and we delivered! Inventory custom fields are now available for sorting, filtering, and viewing in the Sold Artworks report and in exported spreadsheets. This means better data management for your sales!

🐛 Bug Fixes

We’ve squashed a bug!

• Fixed an issue where “Reply to Selected” in smart mail was not functioning properly. You can now reply seamlessly!

🖼️ Inventory Improvements

You can now sort the Height, Width, and Depth columns separately in the Inventory, making it faster to organize artworks by their dimensions.

Note: Before sorting, you’ll need to add these columns to your grid. To do so:

• Hover over a column header until the three horizontal lines (hamburger menu) appear.
• Check the boxes for "Height," "Width," and "Depth" to add these columns to the grid.

• In the example below, we’ve sorted the "Height" column from smallest to largest to arrange the artworks by their height.

🐛 Bug Fixes

We’ve addressed the following issues:

• Commas in custom field columns were not exporting properly in CSV files.
• The wrong number of Alt Views was displayed for artworks.
• When unarchiving multiple Alt Views, the count was not updating correctly, causing display problems.
• Captions for Alt Views could not be edited, reordered, or saved.
• Inventory live lists were not loading.
• The Location History filter in Inventory resulted in blank rows and inconsistent grid behavior.

🐛 Bug Fixes

We fixed an issue where:

• Applying a status filter changes the order of the artwork.
• The “Last Name” filter in Contacts would load expected results.
• The “Exclude discount from subtotal” checkbox on an invoice did not work.