ARTERNAL Updates

New Features & Improvements

• 🏷️ Tags Available When Creating a New Contact

You can now add tags when creating a new contact. Previously, only roles were available at creation - tags can now be applied right away to support better organization from the start.

• 📊 Expanded OVR Activity in Contact Profiles

The OVR tab in a contact’s profile has been enhanced to provide better visibility into OVR engagement.

You’ll now see:

• Activity when a contact enters an OVR
• OVRs sent via Smart Mail, logged as activity cards
• A clearer record of OVR interactions tied to the contact

This makes it easier to understand which OVRs have been shared and how contacts are engaging with them.

• 🖼️ Updated Default File Naming for Inventory Image Downloads

When downloading inventory images, the default file name is now set to the Inventory Number instead of the artwork title.

If an inventory number isn’t available, the system will automatically fall back to using the title.

New Features & Improvements

📱 Mobile Updates

• 🖼️ Artwork Activity Timeline

The Artwork Activity Timeline is now available on mobile, bringing all artwork-related activity into a single, chronological view.

Learn more: https://support.arternal.com/en/articles/13287571-artwork-activity-timeline-on-mobile

• 👤 Contact Timeline

View all collector activity in one place on mobile, including offers, notes, transactions, and viewing activity - making it easier to stay up to date on the go.

• ⚡ Faster Contact Loading & Search

Contacts now load more smoothly, with noticeably faster search performance for a more responsive mobile experience.

• 📍 Artwork Location History

Track where an artwork has been over time and manage related notes and associations directly from mobile.

Learn more: https://support.arternal.com/en/articles/13288555-artwork-location-history-on-mobile

• ✏️ Refreshed Artwork Editing View

The artwork editing experience on mobile has been refreshed with a cleaner layout and more intuitive interactions.

• 🧩 Contact Segments (Mobile)

For users with Contact Segmentation enabled, you can now view works acquired, total spend, and price range, and filter contacts more easily from mobile.

✨Invoice Attachments

You can now include attachments (images, videos, or documents) when sending invoices.

Learn more: https://support.arternal.com/en/articles/13273967-how-to-add-and-send-invoice-attachments

New Features & Improvements

• 📄 Price Last Updated Timestamp on PDFs

You can now include the Price Last Updated date on PDFs. A new toggle has been added, with priority support for Data Sheet PDFs and List PDFs, giving recipients clearer pricing context.

• 💸 Payee Field No Longer Required for Expenses

The Payee field has been made optional when creating expenses, allowing for faster and more flexible expense entry.

• 📊 Total Cost Toggle for PDFs

A new PDF toggle lets you include Total Cost directly on exported PDFs, helping surface cost information where needed.

• 🏷️ Work Status Toggle for PDFs

You can now choose to display Work Status on PDFs using a dedicated toggle, giving you more control over what details are shared.

• 🎨 OVR UI Improvements

A series of refinements have been made to Online Viewing Rooms, including:

Smoother table view column behavior

Typography cleanup

Improved user interactions

Copy buttons for email and phone fields

A new badge indicating existing contacts

📱 Contact Profile Activity Timeline on Mobile

The Activity Timeline is now available on mobile contact profiles, making it easier to view collector activity on the go.

Learn more: https://intercom.help/arternal/en/articles/13288434-contact-timeline-on-mobile

New Features & Improvements

• 🧾 E-Invoicing

E-invoicing is now available under the einvoicing feature flag, supporting XRechnung and ZUGFeRD compliance.

• 🏷️ Improved Caption Selection UI

The Inventory Caption Formatter has been refreshed to make selecting and managing caption fields clearer and easier.

• 📋 Filter Added to Artwork List Section

You can now filter lists directly within the Lists section of an artwork record, making it faster to locate and manage large sets of synced or shared lists.

💰 More Accurate Taxes. Less Guesswork. (for US based addresses)

We’ve improved our tax calculation system ensuring more accurate tax rates based on:

• Exact address tax lookup & up-to-date local regulations instead of just using zip codes.

Alongside this improvement, we’ve redesigned the tax experience. The new UI offers a detailed breakdown of each tax component, showing state tax, local tax, special districts, exemptions, and the total rate so you always know exactly where the number comes from.

✨ New Improvement — Remove a Contact from a List Directly from Their Profile

Managing contact lists is now much easier and more intuitive.

Before:

There was no direct way to remove a contact from a specific List while viewing their profile. Users had to navigate to Lists → open the list → select the contact → Selection Cart → Remove, then manually navigate back to the contact — a long multi-step workflow.

Now:

You can remove a contact from any Static List right from their profile.

• Tap the “Found in X Static Lists” link on the contact’s profile.

• You’ll see all the lists they belong to.
• Simply tap the “×” next to the list name to remove the contact instantly.

This update streamlines list management and removes unnecessary clicks, making it much easier to keep your lists organized.

Online Viewing Room Updates

• Online Viewing Room now formats the date in the header based on the region/locale

• Added the ability to crop header images chosen from the Browse window

📲 Mobile app - Added the ability to "Select All" Installation Views

🔥 Hotfix –

• Wall Label header logo reverting to center alignment
• Imported sets not being assigned a position

🔥 Hotfix –

• Unable to scroll down to “Hide” in OVRs
• Alternate views not appearing in SmartMail when added via +Add
• List privacy display issues
• Sales tax not updating on credit card fees
• Unable to open email threads in the mobile app

🔥 Hotfix –

• Invoice PDF downloads corrupted/unopenable

🔥 Hotfix –

• Inventory list view not loading

✨ New Features & Improvements

• 📥 Inventory Number Now Optional During Import

When importing inventory, the Inventory Number field is no longer required. If left blank, the system will automatically generate one for each artwork.

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• 🖼️ Faster Banner Image Selection for OVRs

You can now quickly set the banner image of an OVR directly from the artwork list — whether it’s a main image, alternate view, or installation view — without needing to re-upload.

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• 🖊️ Framed Dimension Field Improvements in Importer

The new importer now accepts the text “(framed)” in the dimension field when importing artworks.

🔥 Hotfix – Wednesday, November 5, 2025

• Fixed an issue where duplicating SmartMails caused an error.

🔥 Hotfix – Monday, November 3, 2025

• Resolved an issue in the new importer that prevented URL-based document links from functioning correctly.

✨ New Features & Improvements

• 📝 Export Price Lists Using Alternate Price Labels

Users can now generate PDF price lists using alternative price labels, giving greater flexibility when exporting for different audiences.

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• 💵 Edition Pricing Now Displays on Edition Tab

The Edition Tab now properly displays edition-specific prices, improving accuracy and visibility for complex works.

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• 🧾 Invoice Template Control: Exclude Artwork Items

A new option lets you exclude artwork items from the invoice total amount at the template level, allowing for cleaner financial breakdowns.

Prompt for Custom Fields on Editions

When editing a custom field on a parent record of an editioned work, you’ll now see a prompt asking if you'd like to apply that same change to all child editions. This ensures consistency across related records and saves time on manual updates.

🔥 Hotfix – October 23, 2025

• Email Attachments in Inventory

A toggle issue was resolved where email attachments were appearing in the Inventory tab despite being disabled. The toggle now works as expected.

Remove Custom Sorting for Artist Works

Users now have the ability to remove custom sorting when viewing artworks under an artist’s profile. This allows for a reset to default sorting when needed.

📱 Mobile Improvements

You now have the ability to track OVR analytics via our app. You can read more on this update here

🔥 Hotfix – Thursday, September 25, 2025

• Resolved a QuickBooks sync error that prevented updates from completing.

🔥 Hotfix – Wednesday, September 24, 2025

• Fixed an issue where alternate views couldn’t be opened from the Alt Views window.