ARTERNAL Updates

🎉 Improvements to the Dashboard

We have released our new Dashboard! Please take a look and explore its features—we’d love to hear your feedback. We've created a helpful article that walks you through its latest features.

💸 Payments/Fee Updates

The ACH fee has been changed to a $25 flat fee.

📧 Improvements to Email Signatures

We’ve listened to your feedback and are excited to introduce email signatures to Smart Mail. With this release, you can now add email signatures in the Email Signature Editor under the "Email" tab in Settings. Once your email signature has been saved, there will be a toggle in the Smart Mail template that allows you to include your signature in offers sent. You can also toggle on your signature in the Smart Mail pipeline when responding to replies. You can read more about it in our help article here.

🐛 Bug Fixes

We fixed an issue where:

• Alt view number count not appearing on artwork.
• Contacts not assigned to the correct user.
• The batch updating availability status not working.
• Error for “Activity By” on User Report.
• A user couldn’t save an invoice.
• Re-ordering artist works in inventory not saving.
• Sales tax was missing by 1 cent.
• “Sold To” information on reports was incorrect.
• An artist’s name wasn’t populating on an invoice.
• Navigating to inventory or contacts from the sidebar leads to a blank screen.

🐛 Bug Fixes

We fixed an issue where:

• Subtotal should include discounts
• The text became hyperlinked in Smartmail
• Solo exhibitions are listed as group exhibitions
• Artist search is not working when on an artwork page.
• When logging out of the mobile app, it would log you back in.
• Transact, Invoices, and Reports were missing from the navigation bar on the left.
• The artist’s name wouldn’t save when added to an artwork.
• The currency kept reverting to USD.
• The “create smartmail from list” button didn’t add contacts.
• Not everyone could set up two-factor authentication.
• A few artist’s names were not showing on the mobile app.
• Availability status not showing all artworks
• Unpaid invoices showing as paid

🧾 Improvements to Invoice

New invoices will now have new share URLs. Compared to our previous share URLs, these new share URLs will track clickthroughs when sent out separately from the system. Existing invoices and their shared URLs are not affected.

Clicking the "View and Download" or the "Preview" button on the Send page will not be tracked.

🧾 Improvements to Invoice

Invoice Tag Management Page

A new tag manager tab in Settings that allows users to rename, merge, and delete tags. This functionality is identical to contact and inventory tags.

Filter Tags On Invoice List View

Now you can filter invoices by Labels and use the same searchable multi-select dropdown. You can read more here

Voided Invoices

Now, you can void Invoices. When an invoice is voided, it will still show up on the contacts profile and inventory with a "void" label.

To void an invoice, click on three vertical dots and enter a reason:

To filter by voided invoices:

You will also be able to unvoid invoices.

🐛 Bug Fixes

We fixed an issue where:

• Trouble was experienced trying to connect Stripe account to Arternal.
• Contacts not selected when added in Smartmail.
• There was trouble with adding a live list to Smartmail.
• There was trouble where when typing dimensions it auto-fill out the “cm” or “inches.”
• Alt views weren’t showing up.
• “Null” appearing when COA is downloaded.
• We didn’t support 1/16 fractions in inventory dimensions.
• A user couldn’t open lists/fairs/exhibitions

📱iPhone/iPad

We’ve made an update to the image resolution in smart mail for mobile/iPad.

🎉 Update

We changed the inventory header “Status Note” to “Recent Notes.” Users reported that the “status note” column in the inventory ag-grid was unclear. The “status note” is always the most recent note made on an artwork.

🧾 Improvements to Invoice

• Improved the ability to add signature lines to additional details sections.
• You can now exclude the price of the artwork item from the total amount on the invoice.

🐛 Bug Fixes

We fixed an issue where:

• Inventory was not showing after viewing a live list.
• A user could not view client insight.
• Clicking on the financials tab added to the activity feed.
• The save button can be pressed more than once, creating duplicate parent records.
• AG grid lost customization upon sign-in.
• The inventory page gets cut off sometimes.
• The contact consignment filter was not working.
• Images were showing up blank on an artwork.

🎉 New Feature

We recently released the “Asset Browser” feature. When composing smart mail, You can search for and add inventory, documents, artists, lists, exhibitions, and fairs. To learn how to do this, please click on this link.

🧾 Invoice

Sent Invoices will now show in a contact’s profile activity feed.

When an invoice is sent/emailed, it will show in both the inventory and contact activity feeds.

🐛 Bug Fixes

• Special characters were found in a deal title.
• The “Artist” sidebar search field was not working.
• Converting framed dimensions erases unframed dimensions.
• The “Minimal” template didn’t work.
• The “Sold by” column in reports was showing up blank.
• The “Sold To” inventory filter was not working.
• "Sold To" and "Invoice Created By" were not populating on the "Sold artworks" report
• A user experienced an issue where the invoice total amount was incorrect after deleting the inventory price.
• The dimension caption was showing as decimal even though the decimals option was turned off in settings.
• A user experienced trouble deleting tags in settings.

🧾 Invoice V2

We’ve been listening to your feedback and are excited to announce that you can now customize the color of the “View and Download” button. Check out the help article for more details.

🐛 Bug Fixes

• Fixed an issue where captions were being emailed as hyperlinks.
• Fixed an issue where users weren’t able to go to the exhibitions/fairs tab when in an inventory.
• Fixed an issue where opening an offer in the contact's inbox would not load and only show a spinning wheel.
• Fixed an issue where the installation views were not displaying correctly.
• Fixed an issue where a user had to create payables manually.

📲 Mobile version 4.76 was released this morning

• We’ve revamped the navigation bar menu system, focusing more on the Select button.

📱iPhone/iPad update 4.75 is live.

• Users can now interact by tapping status change push notifications, which will now bring them to the artwork.

🖼️ Inventory

📸 Image Resolution Improvement:

Image thumbnails will currently be displayed at 800 pixels, and large images will be displayed at 1400 pixels.

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🐛 Bug Fixes

• Fixed an issue where some users weren’t able to send invoices. They would receive the error message “Could not send, please try again”.
• Fixed an issue where Sales tax rate auto calculation was causing an error on paid invoices.
• Fixed an issue where the "Export list to file" button wasn’t working
• Fixed an issue where documents added to a contact could not be found.
• Fixed an issue where deleted consignment terms would still display.
• Fixed an issue where the incorrect contact showed up when hovering over the “SOLD” status in the ag-grid.
• Fixed an issue where the inventory still says "invoice drafted" after being removed from an invoice.

🖼️ Inventory

🎉 Currency Improvements:

• Added Norwegian Krone (NOK) to the available currency list.

🐛 Bug Fixes

• Fixed an issue that caused the artist’s name to show up on the mobile app.
• Fixed an issue that caused the mobile app not to show multi-price
• Fixed an issue that caused OVR links to show as 404 page
• Fixed an issue that prevented PDF from displaying the price.
• Fixed an issue that caused the sidebar to show the incorrect number of works.
• Fixed an issue that caused email notifications not to work when marking a work as sold.
• Fixed an issue that caused tax not to be included in the total.

🖼️ Inventory

🎉 Contact Search Improvements:

• Added support in search to support partial email address search.

🐛 Bug Fixes

• Fixed an issue that caused work not to be located on the artist’s page.
• Fixed an issue that caused the OVR inventory order not to save correctly.
• Fixed an issue that caused “Null” to appear if the artist doesn’t have a first name saved.
• Fixed an issue that caused line items not to be editable.
• Fixed an issue that prevented the “Simple” template from being saved.
• Fixed an issue that caused the inventory live list to give blank spreadsheets when exported.
• Fixed an issue that caused "undefined undefined" to display in OVR caption.

[Now Live] Inventory Live List!

What is it?

Live lists are dynamically populated lists that automatically updated based on filter results

Why does it matter?

Like contact live lists, users can now create inventory live lists without having to constantly manually update the lists

How to use it?

When apply any inventory filter, the Save as Live List button will show up. Click on it to save the filter criteria as a live list.

✉️ Smart Mail

🎉 Smart Mail Improvement:

• Improved the design of editing smart mail templates vs. personalizing emails

🖼️ Inventory

🎉 Inventory Improvements:

• Added the ability to batch delete archived works
• Added the ability to save sorting on artist pages

🧾 Invoice V2

🎉 Invoice V2 Improvements:

• Added support for Korean characters in invoice PDFs
• Changed the Delete button to Archive in the dropdown menu below to prevent users accidentally deleting any invoices permanently

🐛 Bug Fixes

• Fixed an issue where the download PDF button kept spinning in the invoiceV2
• Fixed an issue where the edit button was not responsive in the invoiceV2
• Fixed an issue where the status filter did not work when creating a PDF from inventory live lists
• Fixed an inventory filter issue caused by the artist filter
• Fixed an issue where the first inventory list did not load when first clicking into the list

🧾 Invoice V2

🎉 Invoice V2 Improvements:

• Improved the contact search to support searching company names